Intelligent Automated Testing Solution for your Smart IVR System

Comprehensive Test Automation Solutions

Automate tests, report system responses, and alert teams when problems arise

A Platform for System Testing and Monitoring

Ensures a seamless customer experience by automating end-to-end testing for users

AI for Caller Intent

AI applications understand caller intent by processing natural speech input intelligently

What is IVR Testing ?

IVR, or Interactive Voice Response System, combines existing physical phone system setups with VoIP technology, IVR software (voice portal), VoiceXML applications, speech recognition, VUI, text-to-speech, and IP telephony infrastructure to create a call routing system. This system, with automated menus, directs calls to the appropriate departments, live agents, or databases as necessary.

After all these setups and integrations, you still think the system needs to be fixed as you intended, and you need customer experience; you need to test, measure and monitor the calls that flow into your system. With effective IVR testing, you can achieve an IVR journey that works every single time, gives answers to your customers every time they need and alerts you to any problems your customer encounters.

With our tailor-made solution, you can increase turnover in a short period of time.

Engage our Intelligent Automated Testing Solution To build your Smart IVR System

Why go for Automated IVR Testing?

Manual testing is time-consuming and expensive if your business call volume is high. Automated Testing using IVR testing tools performs hundreds of test cases, records and measures the quality and performance of the IVR system to have the best possible customer experience that would otherwise require hundreds of volunteers and a huge amount of time with no results guaranteed.

Simulate IVR Users and IVR System
Automate the IVR testing process – call establishment, menu traversal, and traffic generation detection process through scripts
Navigates all options on an Interactive Voice Response (IVR) menu for testing (using bulk call scripting)
Voice recognition testing (using bulk call scripting)
Automated Speech-to-Text conversion and analysis for recorded voice prompts
Monitor IVR System for voice and data quality

Why Bautomate for IVR Testing Automation?

A market leader specialized in test automation, usability, load and stress testing for IVR and Contact Centers.

Our powerful tools allow you to test the caller-IVR interactions, measure performance metrics, and identify potential issues before they cause disruption or downtime. We provide solutions to test any possible scenario and potential issue with your interface.

We know what’s happening

Our team of experts knows how to test and measure call quality with precision and intelligence.

Trust that’s earned over time

Don’t take our word for it – just check out our reviews by happy customers!

A partner who can adapt

We don’t lock you into a contract – instead, we provide flexible pricing models that make sense for your business.

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Frequently asked questions

Which type of industry is best suited for IVR?

Every industry is customer-centric and cares about offering a smooth experience to their customers, and they can either be a B2C or B2B industry. Every industry has a use case for IVR technology, whether the business is big or small, startup or well-established, SMB or enterprise.

What is inbound and outbound IVR?

Inbound IVR means the IVR system handles incoming calls. Usually, inbound IVR applications are used for business phone systems, with music on hold, auto attendant, 24/7 self-service, and automatic call routing. Outbound IVR means that calls are dialed out. Outbound IVR applications include telephone surveys, reminder calls, and notification calls.

Why do businesses need IVR?

You must provide a personalized customer experience to earn customer loyalty in this competitive business environment. That can be achieved in many simple ways using an IVR. IVR is one of the simplest ways of handling a large volume of calls without directing every incoming call to an agent by automating the call answering, greeting, and giving pre-recorded answers to frequently asked questions.

Does your IVR meet all your expectations?

The powerful tools provided by Bautomate allow you to test caller-IVR interactions, measure performance metrics, and look out for potential issues before they become critical.