The client faced challenges in digitising and automating processes due to their rapid growth across trade channels and expansion in the Middle East of Asia. These included manual data extraction and manipulation of inbound hard documents, data problems with SAP, data mismatch between internal systems and vendor and brand partners, and manual product search and listing. These issues cost the client significant resources and hindered their ability to streamline operations and coordinate global operations.
The retail giant chose to automate and digitise their processes and workflows with Bautomate’s intelligent business process automation. The solution uses OCR, ML, and NLP technologies to extract content from inbound hard documents. SAP systems are used for data parsing, and a business rule engine is developed to match and manipulate parameters. Manual product searches and listing are facilitated through ERP integration and controlled workflow modifications
On a high level, processes are being explored deeply to understand the need for automation if any across the following areas-
