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Smart Automated IVR Testing for Smarter IVR Systems

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Comprehensive Test
Automation Solutions

Automate tests, report system
responses, and alert teams when
problems arise

A Platform for System
Testing and Monitoring

Ensures a seamless customer

experience by automating end-
to-end testing for users

AI for
Caller Intent

AI applications understand caller

intent by processing natural speech input intelligently

What is IVR Testing ?

IVR, or Interactive Voice Response System, combines existing physical phone system setups with VoIP technology, IVR software (voice portal), VoiceXML applications, speech recognition, VUI, text-to-speech, and IP telephony infrastructure to create a call routing system. This system, with automated menus, directs calls to the appropriate departments, live agents, or databases as necessary. After all these setups and integrations, you still think the system needs to be fixed as you intended, and you need customer experience; you need to test, measure and monitor the calls that flow into your system.

With effective IVR testing, you can achieve an IVR journey that works every single time, gives answers to your customers every time they need and alerts you to any problems your customer encounters.

With our tailor-made solution, you can increase turnover in a short period of time.

Why go for Automated IVR Testing?

Manual testing is time-consuming and expensive if your business call volume is high. Automated Testing using IVR testing tools performs hundreds of test cases, records and measures the quality and performance of the IVR system to have the best possible customer experience that would otherwise require hundreds of volunteers and a huge amount of time with no results guaranteed.

Simulate IVR Users and IVR System

Monitor IVR System for voice and data quality

Automated Speech-to-Text conversion and analysis for recorded voice prompts

Voice recognition testing (using bulk
call scripting)

Navigates all options on an Interactive Voice Response (IVR) menu for testing (using bulk call scripting)

Automate the IVR testing process – call establishment, menu traversal, and traffic generation detection process through scripts

Key Features of Our IVR Solution

Manual testing is time-consuming and expensive if your business call volume is high. Automated Testing using IVR testing tools performs hundreds of test cases, records and measures the quality and performance of the IVR system to have the best possible customer experience that would otherwise require hundreds of volunteers and a huge amount of time with no results guaranteed.

Intelligent Automation (AI, ML, Gen AI):

Bautomate leverages AI and Machine Learning to understand caller intent through natural language processing. This enables the IVR to provide contextually relevant responses and significantly enhance the customer experience.

DMS for Recording Failure Voice Conversations

The system stores voice recordings of failed interactions for analysis. Teams can review these recordings to identify areas for improvement and enhance the overall effectiveness of the IVR system.

Push & Publish Data in Interactive Dashboard

All gathered data is presented on an interactive dashboard for real-time monitoring and insightful reporting. This allows for data-driven decision-making and continuous optimization.

RPA Bot Alert for Failures

Robotic Process Automation (RPA) identifies and flags issues within the IVR system in real-time. This allows for prompt troubleshooting and continuous improvement.

Configurable Rule Engine for Sequential Cognitive Response

A user-friendly engine allows configuration of specific response sequences based on anticipated caller intent. This ensures the IVR delivers the most relevant information at each stage of the interaction.

Why Bautomate for IVR Testing Automation?

A market leader specialized in test automation, usability, load and stress testing for IVR and
Contact Centers.

Our powerful tools allow you to test the caller-IVR interactions, measure performance metrics, and identify potential issues before they cause disruption or downtime. We provide solutions to test any possible scenario and potential issue with your interface.

  • We know what’s happening: Our team of experts knows how to test and measure call quality with precision and intelligence.
  • A partner who can adapt: We don’t lock you into a contract – instead, we provide flexible pricing models that make sense for your business.
  • Trust that’s earned over time: Don’t take our word for it – just check out our reviews by happy customers!

Frequently Asked Questions

How does your system understand caller intent?
Our system learns from each interaction, using AI to provide relevant and helpful responses based on the specific needs of the caller, ensuring a more personalized and efficient experience.
Our intelligent call routing directs calls to the most appropriate agent or self-service option, reducing unnecessary transfers and ensuring quicker resolutions for the caller.
AI-powered contextual responses ensure that the system provides relevant information based on the specific context of the call, eliminating irrelevant responses and improving the overall caller experience.
Bautomate automates routine tasks, allowing customers to resolve their issues independently through self-service options, reducing wait times and improving customer satisfaction.
Our automated testing generates valuable data from real-world interactions, enabling proactive system improvements and ensuring continuous optimization of the IVR system.