Bautomate’s Intelligent Hyper Automation Platform simplifies the way freight forwarding companies handle customer enquiries. With AI co-pilots, AI bots, and Intelligent Document Processing (IDP), we automate the entire enquiry process, from capturing enquiries to routing them to the right teams. This leads to faster response times, improved accuracy, and enhanced customer satisfaction.
Freight forwarding enquiries can come from various channels such as website enquiry forms, chatbots, WhatsApp, and emails. Bautomate’s platform captures all incoming enquiries in real-time and centralizes them into one dashboard for easy management. This ensures no customer request is missed.
Once an enquiry is captured, the AI-powered Enquiry Bot categorizes the incoming message based on its content—whether it’s a pricing request, booking enquiry, or general query. The bot classifies each request according to the relevant department (e.g., sales, customer support, or operations).
For enquiries received via email, Bautomate’s Intelligent Document Processing (IDP) system extracts crucial information, such as shipment details, pricing requests, and customer contact information. The IDP technology scans attached documents, making it easier to process enquiries with complex files or detailed instructions.
The AI Co-Pilot then assists in assigning the enquiry to the right team or personnel. For instance, a booking enquiry may go to the operations team, while a pricing request is routed to sales. The Co-Pilot also provides real-time insights and recommendations to streamline the decision-making process.
The system sends automated responses to customers, acknowledging receipt of their enquiry and providing an estimated response time. It also updates the status of the enquiry in real-time, giving your team and the customer full visibility into the progress.
Multi-Channel Integration: Seamlessly capture enquiries from forms, chatbots, WhatsApp, and emails.
Bautomate’s Enquiry Automation solution leverages cutting-edge technologies to deliver unparalleled efficiency
@ Copyright Bautomate 2024. All intellectual property rights are reserved. A SOC 2 | ISO 27001:2013 Certified Company
@ Copyright Bautomate 2024. All intellectual property rights are reserved. A SOC 2 | ISO 27001:2013 Certified Company
