The client’s insurance claim processing involved handling a large volume of documents, from policy details to medical reports and damage assessments which led them to face several critical challenges,
The insurance client partnered with Bautomate to streamline claim processing using RPA, OCR, and cognitive solutions. RPA bots automated tasks like data entry and validation, while OCR technology digitized and extracted information from physical documents. These solutions reduced manual effort and improved accuracy, leading to faster claim registration and assessment. The bots were integrated with the client’s existing systems.
While the initial implementation brought about significant improvements, the Singaporean insurance firm is keen to explore further automation opportunities in other areas of insurance operations, such as policy issuance and customer support.
