The pandemic era has accelerated the adoption of automation and artificial intelligence to mitigate risks and increase productivity, thereby shifting the focus to competitive advantage. Intelligent automation combines AI, business process management, RPA, and other cognitive technologies to streamline end-to-end process automation and much more. Besides automating repetitive, redundant and voluminous tasks, it can automate processes that require decision making, and analysis.
By combining AI, ML, BPM, and RPA, the organizations can streamline their processes, pull real-time insights from complex data structures, and use predictive analytics to improve cost-efficiency, productivity, and customer satisfaction.
Productivity and Efficiency Gains from Intelligent Automation
Let’s take a look at how Intelligent automation is accelerating beneficial growth for businesses across industries.
1. Reduced Operational Costs
With Intelligent automation solutions, data and analytics become the backbone of automating processes and systems, ensuring accuracy, faster results and improved productivity. IA when implemented with precision helps to mitigate risk while allowing scalability, maintaining quality standards and reducing operational costs. It also helps to bring automation in various processes and systems without straining the existing workforce and resources. Overall, business organizations leverage IA to boost productivity and gain benefits of improved ROI.
2. Better Customer Experience
When processes are automated, end-results are delivered faster into the market, more prompt replies can be routed towards customer queries, quality of the services is maintained and customer interactions are improved, thereby upsurging the overall experience of the customers.
3. Maintain Regulatory Compliance with Precision
In the current digital landscape, the businesses at global and local scale have to comply with numerous regulatory compliance requirements to maintain service quality. Having IA capabilities can support businesses to leverage rule-based task automation to cater to regulatory compliance requirements accurately and efficiently.
4. Optimizing Back-end Operations
With IA capabilities, the business organizations can automate back-end operations that take a toll on human resources. The time, effort and cost involved in the back-end operations is minimized as automation streamlines all operations without human intervention. It also helps to boost employee morale as they can focus more on value-driven and customer-centric tasks rather than draining their professional expertise in mundane, repetitive tasks.
5. Low-cost System Integration
Integration of new solutions into existing systems and applications have always been a costly affair for the business organizations. But, Bautomate’s IA arrives with low-cost system integration capabilities that doesn’t rely on back-end coding as IA interacts with legacy systems quite efficiently with low-code automation platforms, making the whole process smooth and streamlined.
6. Maintaining Centralized Data
Businesses have always operated in silos with business data lingering in legacy systems and process data stored somewhere else. It leads to lack of visibility over the business goals and processes. But with IA, the data related to sales, inventory, and other resultant metrics along with process data are stored in a centralized dashboard with access to designated personnel for regular tracking and control over all aspects of the business.
7. Audit Trails
When processes are managed in silos, the critical information is usually lost in the routing of data from one department to another. But with IA capabilities, the businesses can easily maintain a check over each activity with workflow automation that helps to keep audit trails for optimal transparency. The designated personnel is routed to the task for approvals, audits and all details are shown in the intelligent dashboard and if any discrepancies are observed, the alerts are sent to appropriate people for timely action.